Tuesday, September 24, 2013

Associate Patient Care Coordinator - Las Vegas, NV


Position Description:

Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).

Responsible to greet patient and check patients in and out. Ensure demographics including insurance information are correct in IDX. Updates as necessary. Confirms Primary Care Physician with patient at check in. Notifies case management staff for HPN patient without defined PCP. Schedule appointments as necessary. Enter charges correctly and collect appropriate payments.

Answer phones and take messages or route incoming calls as per company policy. Document all calls and messages appropriately according to company policy. Responsible for waiting room management and implementation of efficient customer friendly processes. Work with back office / front office staff to ensure smooth patient flow. Communicate with clinical / clerical personnel about service issues and complaints. Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas. Answers phone, takes messages and routes calls appropriately. Handles patient calls accessing EMR and addressing patient concerns. Notifies patients of abnormal results with direction from provider or RN. Address and complete tasks, referrals, and stats on a daily basis, and accesses Imagecast to enter radiology orders. Other duties as assigned.Receives direction from Supervisor, Clinic Operations, and RN Manager. Works cooperatively with all members of the care team and supports Patient satisfaction goals. Ensures all patients greeted and checked in and out, demographics accurate, collects co pays, and enters charges. Answers phone and routes calls as needed. Resolves moderately complex issues and defers appropriately to supervision. Makes recommendations to adapt procedures, processes and techniques to accomplish the requirements of the position.Primary Responsibilities:

Limited work experience.

Works on simple tasks using established procedures.

Depends on others for guidance.

Work is typically reviewed by others.



HS Diploma/ GED

Intermediate proficiency with Windows based applications.

Must possess independent means of transportation, available during work hours for job related tasks such as but not limited to floating.

1+ year of medical office/customer service experience.


Medical Assistant experience strongly preferred

CPR Card

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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