Sunday, September 15, 2013

Checkout Services Co-worker

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ABOUT THE JOB Provide quick and efficient checkout services to satisfy customer needs and to strengthen IKEA's position as the best home furnishing store.

YOUR ASSIGNMENT Your main tasks will include: Understand the IKEA concept and how this impacts on your specific role. Provide visitors with a positive shopping experience by ensuring customer convenience standards are met or exceeded Process sales transactions accurately and efficiently Implement the agreed annual action plan for your area of responsibility. Give feedback to your manager in order to influence future plans. Demonstrate a good understanding of policies, routines and procedures with your area of responsibility. Adhere to inventory control procedures and security policies Reconcile cash drawer while maintaining proper audit trail Support and develop co-operation with fellow co-workers specifically within your own function, through working closely together, sharing knowledge and showing understanding of each others responsibilities. Use available resources to educate yourself on product features, services and customer interaction skills Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers Assume responsibility for other tasks and projects as they occur YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience: Proactive and courteous customer approach Good communication skills Willingness to share your knowledge and learning Mathematical skills Interest in home furnishings Computer aptitude Experience/Education: 0-3 years experience Ability to lift 50 lbs. (25 kg) Capabilities/Motivation: A passion for Home Furnishings Maintain operational excellence “Hands on approach” Additional Information Department: Customer Service Report to: Frontline Manager and Frontline Team Leader Work Location: Fast-paced, deadline driven, high volume retail store, service office, or distribution center GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.


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