Monday, September 30, 2013

Customer Service Representative, Now Hiring - Houston, TX 06952

Summary: Provide the highest level of customer service through sales support and account management activities including, but not limited to these essential job duties:

Essential Duties & Responsibilities:

  • Sell merchandise and/or services; advise customers on merchandise price, features and/or benefits.

  • Create "seamless customer service" by making every effort to find merchandise for customers if an item is not in stock.

  • Identify and communicate customer needs and address their questions or concerns.

  • Assist individual customers in the ordering and, as needed schedule delivery of merchandise.

  • Thoroughly understands and can explain the Installment Sale Agreement.

  • Assists in executing sales programs including customer telemarketing.

  • Assists in collection activities and processes as directed.

  • Answers telephones and handles routine customer inquiries.

  • Assist in the maintenance and daily update of customer files, including contact information, sales activities and inquiries.

  • Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of merchandise.

  • Performs duties to meet established job standards.

  • Performs other duties assigned by the Assistant Manager and Store Manager


Qualification Requirements: Must pass entry level tests including drug screen and background check. The incumbent must have a working knowledge of state credit laws. Must have a valid state driver's license and a good driving record in order to be covered under the Company's insurance.

Education and/or Experience: High School diploma or equivalent

Skills & Abilities: Good communication and customer service skills.


Physical Demands: While performing the duties of this job, the coworker may be required to lift heavy objects.

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