Ect Dm, Csr, Planner

Job Overview

Primary Purpose and Essential Functions: Perform Driver leadership and Planning functions for extended coverage shifts at larger terminal locations or in support of the Intermodal department (less than 50% planning) for assigned line of business.

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2. DRIVER LEADERSHIP:
   


3. Fuel and route Drivers while promoting the safety of drivers.
   


4. Dispatch drivers on pre-planned loads and complete all corresponding computer work
   


5. Communicate with drivers via QualComm messaging" (read and send messages)
   


6. PLANNING:
   


7. Plan loads with Drivers/Trucks (spends less than 50% of time planning a designated area)
   


8. Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning.
   


9. Resolve load targets and ensure on time delivery
   


10. CUSTOMER SERVICE:
    


11. Monitor assigned loads, document and make appropriate notifications of issues
    


12. Anticipate and facilitate problem resolution on all loads for total customer satisfaction; manage service issues, research and code service failures.
    


13. Assist in the collection and maintenance of customer information; maintain knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrity.
    


14. Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership; maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
    


15. Perform additional responsibilities as assigned by leadership including, but not limited to:
    
    Be responsive to drivers and other terminal needs and assist with emergency situations (i.e. accidents) if the need arises.
    
    Understand and support company policies.
    


16. INTERMODAL DEPT RESPONSIBILITIES ONLY:
    
    Work with all railroads to resolve issues such as Hazmat billing, billing issues, set outs as well as any issues that come up with the railroads.
    

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2. Skills: Ability to lead others; ability to communicate well with others; ability to transfer knowledge; detail-oriented; excellent oral and written communication skills; excellent organizational skills; professional appearance; ability to take direction from leaders; knowledge of the transportation industry preferred.
   


3. Education: High School Diploma or GED
   


4. Experience Required: Previous driving experience or six months of management, operations, or customer experience required. Additional education may subsitute for required experience.
   

Position Requirements

Ability to lead others; ability to communicate well with others; ability to transfer knowledge; detail-oriented; excellent oral and written communication skills; excellent organizational skills; professional appearance; ability to take direction from leaders; knowledge of the transportation industry preferred.

Required Education

High School Diploma or GED

Required Experience

Previous driving experience or six months of management, operations, or customer experience required. Additional education may subsitute for required experience.

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