Full-Time Sr. Customer Assistant Representative- Love Field Airport

Full-Time Sr. Customer Assistant Representative- Love Field Airport

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at DFW Airport. The pay for this position is $10.00/hour.

• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned


• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


• Meet and greet customers in a friendly and timely manner


• Provide directions and general assistance


• Assist to assess condition of rental upon return


• Process returns, check-ins and exit kiosk transactions


• Understand and communicate rental terms and conditions, vehicle features and other services




• May sell optional protection products, upgrades, fuel options and other additional equipment


• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance




• Clean vehicle interior and exterior by hand or by operating washing equipment when needed


• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


• Perform miscellaneous and backup duties job-related duties as assigned

• Must be at least 18 years old


• Must have completed a minimum of 24 credit hours of college coursework


• Must have at least 6 months sales experience in a customer service or retail environment


• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years


• No drug or alcohol related conviction on driving record in the past 5 years


• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future


• Must be available to work a flexible schedule including evenings and weekends

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