Job Description:
First point of contact to support a designated business group with responsibility for one or more of the following: root cause analysis, change management, incident management (coaching, docum, QA, training/cert., oversight of incident ops, governance, tools, process, crisis mgmt), problem management, service improvement, internal/external customer file transmission design, discovery/gathering/documenting of business needs and requirements, business communication.
Role should include as its primary duty either:
(a) the exercise of discretion and independent judgment with respect to matters of significance.
(b) Design work (Design means a tailored design in order to meet a specific client request) or
(c) Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis.) This position should typically be used for an advanced or lead level resource.
Qualifications:
- Advanced scripting abilities in Shell and Perl
- Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting for AIX / VIO
- Ability to adapt to a dynamic work environment
- Effective written and verbal communication skills
- Ability to develop strong client relationships
- Familiarity with monitoring tools such as Tivoli / Net-SNMP
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