Infrastructure Service Support Analyst

First point of contact to support a designated business group with responsibility for one or more of the following: root cause analysis, change management, incident management (coaching, docum, QA, training/cert., oversight of incident ops, governance, tools, process, crisis mgmt), problem management, service improvement, internal/external customer file transmission design, discovery/gathering/documenting of business needs and requirements, business communication.

Role should include as its primary duty either:

(a) the exercise of discretion and independent judgment with respect to matters of significance.

(b) Design work (Design means a tailored design in order to meet a specific client request) or

(c) Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis.) This position should typically be used for an advanced or lead level resource.

Candidate should have following (but not limited to) experience:

1. AIX Ver 5.x, 6.x and 7.x System administration.

2. VIOS 1.x and 2.x installation and administration.

3. Managed VSCSI and NPIV storage on VIO servers.

4. IBM power series Frame Management.

5. Perl/Korn Shell scripting knowledge is added advantage.

6. Candidate must have worked as Subject Matter Expert or should be strong in VIO administration.

7. Production Support - 24X7

8. Familiar with HACMP/PowerHA

9. EMC, Hitachi, PowerPath, MPIO knowledge

10. HMC management and troubleshooting

11. Firmware, Operating System, Technology Level Upgrades

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