Wednesday, September 11, 2013

Innovative Networks Company Seeks Tech Support Engineer - Techni

San Jose, CA; Milpitas, CA

Full-Time $50,000 - $60,000

Posted 9/11/2013

Job Details

Technical Support Engineer - Entry Level

Based in San Jose, CA,we are a successful wireless networks based company offering broadband solutions to companies worldwide. We have been experiencing steady growth and are looking to add a Technical Support Engineer to our team. Someone who possesses an exceptional work ethic and a solid passion for what they do. If you are talented, driven, see the big picture and want to join a leading tech company, we would love the opportunity to tell you more about our amazing opportunity.

The Technical Support Engineer will be responsible for representing the support organization and assessing product support issues as they arise. The main focus of this position will be debugging and analyzing issues electronically. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.

What you'll be doing:

• Maintain trouble ticket system to track customer correspondence

• Provide email support to premium customers

• Actively participate in our product support forum

• Work with other support engineers to solve complex issues

• Track / document incoming items returned for RMA

• Generate and review wiki knowledgeable articles

What you need for this position:

• BS Degree is technical field

• 1 year of technically related experience

• Excellent communication skills, both written and verbal

• Analytical troubleshooting skills

• Absolutely must be a self starter and highly motivated to get things done

• Able to keep up in a faced paced ever changing environment

What's in it for you:

• Competitive Base Salary

• Full Medical and Dental Benefits

• Opportunity to Work w/ Latest Technologies

If you are sharp, technically savvy and are looking for a new exciting challenge, please apply to this amazing opportunity.

Must be authorized to work in the United States on a full-time basis for any employer.

Must be authorized to work in the United States on a full-time basis for any employer.

Job ID: NT-Tec.Supp.Eng-CA

Clicking the green apply button is the best way to apply, but you may also email me your resume in Word:

**Please do NOT change the email subject line in any way. You must keep the JobID: CC MonsterAp: NT-Tec.Supp.Eng-CA -- in the email subject line for your application to be considered.**

Thank you,

Nick Thantrong | Executive Recruiter | CyberCoders

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