Thursday, September 26, 2013

Lot Agent -Seattle

DTAG Statement

At Dollar Thrifty Automotive Group Inc., our employees are our #1 asset!

When you get your foot in the door, you take the first step in a challenging and rewarding career. So if you have the passion and skills to keep us a step ahead of the competition, then STEP UP and join our award winning team!

Job Summary & Responsibilities

Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability.

Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate.

Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary.

Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement.

Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary.

Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries.

Distribute new car keys for customers and employees.

Perform related responsibilities as required or assigned.


Knowledge and Skill

Knowledge of car rental operation

Knowledge and skill in the operation of car rental software and hardware

Ability to type and perform accurate data entry

Good organizational skills with the ability to write clearly and concisely

Ability to understand and follow oral and written directions

Ability to process all paperwork according to policies and procedures

Ability to manage stressful and unusual situations while maintaining good customer relation

Ability to speak and understand English

Ability to operate radio, security and computer equipment.

Required Education/Experience

High School Diploma or equivalent

At least 1 year customer service experience

1 year of car rental experience preferred.

Valid driver's license as required by

Whats in it for you!

Competitive Health benefits, including a 401(k) plan;

Employee Discount Program -Everything from Flowers to Movie Tickets, Automobiles, and Computers;

The ability to drive your career forward - through our Manager in Training program;

The chance to work for a company with Community Commitment: DTAG partners with Special Olympics, America Red Cross, & Habitat for Humanity among other organizations to give back to the communities where we live and work;

Contribute to a team that believes in Value Every Timefor our customers, and for our employees

Equal Employment Opportunity

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Dollar Thrifty Automotive Group, Inc. is an equal opportunity employer and will not discriminate on the basis of race, color, religious creed, national origin, ancestry, age, gender, disability, medical condition or marital status or other protected status.

Closing Statement

Dollar Thrifty Automotive Group, Inc. maintains a Drug and Alcohol Free Workplace for all employees. Job offers are contingent upon successful completion of the pre-employment screening process, which includes a drug test and background check. Employees must maintain compliance with the Drug and Alcohol Free Workplace policy for the duration of employment.

Thank you for your interest in applying; we also encourage you to visit us at for other opportunities that meet your skills and qualifications.

STEP UP and Like Us today!

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