Sunday, September 22, 2013

Macy's Hillsdale Furniture, San Mateo, CA: Retail Selling Floor Leader, Part Time



As a Selling Floor Leader, you will drive Stores Own Sales by maximizing the efficiency of our selling floor processes during the night and weekend hours as the Executive in Charge (EIC). As the closing EIC, your responsibilities will include such functions as driving sales and service, ensuring optimum floor coverage and merchandise recovery storewide as well as overseeing closing procedures. This position leads to a full time Supervisor position in various sales and support roles.

This Macy's location utilizes an innovative way of planning work schedules, allowing an associate to participate more in managing availability and setting preferences for work times. This enables our associates to address their need for flexibility in meeting both personal and work obligations. Details on My Schedule Plus are available during the interview process.

Key Accountabilities:


  • Drive and exceed sales goals by executing Stores Own Sales through coaching Sales Associates on selling capabilities

  • Lead the push toward selling through coaching and recognition

  • Maintain customer service and selling as the priority and create a positive work environment

  • Ensure optimum sales floor coverage

  • Motivate Associates to solicit Star Reward applications by making it fun and reinforcing the benefits to them

  • Adhere to weekly work schedules (nights and weekends) and be flexible to the needs of the business

  • Ensure that all procedures, policies and shortage awareness programs are understood and followed by Associates


  • Perform Executive in Charge function as required and lead service initiatives throughout the store

  • Execute successful closing procedures storewide as closing Executive; follow special department operating procedures

  • Role Model exemplary selling and service capability, lead staff to provide an outstanding shopping experience

  • Motivate and coach staff to reach their fullest potential and to maximize business opportunities

  • Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment

  • Assist Associates in resolving customer service issues

  • Manage selling floor, cash wrap and fitting room recovery process

  • Ensure supplies at each cash wrap are stocked and maintained


  • Create a positive, inclusive work environment resulting in retention of the best people and turnover reduction

  • Engage in Macy's recognition program; reward associates with recognition cards

  • Address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company

Skills Summary

  • A minimum of 1-3 years of related retail experience

  • Demonstrate an energetic and positive attitude

  • Ability to collaborate and function as a member of a team

  • Strong leadership, interpersonal and communication skills

  • Highly organized and ability to adapt quickly to changing priorities in a fast paced environment

  • Commitment to exemplifying the highest integrity and professional business standards

  • High level of Point of Sale/Systems knowledge

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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