Job Responsibilities:
- Perform Enterprise operations systems administration.
- Provide ongoing implementation of operational best practices
- Ensure systems and vendor services meet all pre-defined SLAs
- Report on SLA breaches
- Perform problem management and root cause analysis
- Develop, implement, and document operational policies and procedures
- Rollout and install new infrastructure and data center solutions
- Ensure standard operating procedures are created, maintained and executed
- Participate in developing internal processes and solutions to track requirements, performance, and results regarding the delivery of data center services and operational tasks
- Develop standard processes and procedures for monitoring, error handling, escalations and problem management
- Participate in evaluating new technologies and products
- Provide detailed incident reports with regards to outages to be used in an after action review and analysis of the issue to minimize repeat outages
- Perform other duties as assigned
Job Qualifications:
- Two (2) plus years of experience as part of an IT Operations team
- Certifications such as MCSE, CCNA, CCNP, CCDA, CISSP desired
- Direct experience in dealing with vendors, carriers, vendors, call centers, and remote operations
- Experience with data center technologies, including servers, network, voice, data, and wireless
- Microsoft technologies experience
- Cisco technologies experience
- VMware technologies experience
- Oracle/Sun server technology experience
- Proven experience in IT operations
- Must have a strong dedication to customer service
- Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion
- Formulate and clearly communicate ideas to others
- Great interpersonal and communication skills
Preferred Job Skills / Experience / Knowledge:
- HP Systems Insight Manager
- SolarWinds Orion
- Compuware Vantage
- Precise Software DB monitoring
- Microsoft SCOM
- HP Service Manager
- TeamQuest IT Service Analyzer
- Troux Software
Discover all that's possible with Yoh. Apply now.
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry. Want to stay up-to-date on employment opportunities and stay ahead of your competition? "Like" us on Facebook today!
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
MONJOB
J2WNWIT
Ref: 1027949
Enterprise: IT & Telecom
Nearest Major Market: Detroit
Job Segments: System Administrator, Operations Manager, Telecom, Telecommunications, Operations, Technology
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