• Provide helpdesk support and resolve problems for users
• Monitor and close Service Desk tickets assigned to the queue
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Track and route problems and requests and document resolutions
• Maintain inventory of all equipment
• Manage workstation setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Provide POS (micros) Support for events at all venues – DTE, Meadowbrook and Palace Sports and Entertainment
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Stay current with system information, changes and updates
Core competencies for this position include:
• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Attention to detail
Qualifications:
• Bachelor's degree or equivalent work experience (or currently working toward a degree)
• Working knowledge of fundamental operations of:
o Windows 7
o Microsoft Office
o Basic Network Troubleshooting Skills
o POS support
o Remote Access Platforms (VPN)
o PC Imaging skills a plus.
This job description in no way states or implies that these are the only duties to be required by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
Location: Auburn Hills, MI
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