Job Description
Satellite TV Technician/Installer Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning about new technologies? Then being a DISH Satellite TV Technician / Installer is your calling. Visiting 3 to 5 customers daily, you complete site surveys, install satellite equipment and educate our customers on their exciting new DISH Satellite TV services. Bring your computer, electrical, general labor and/or customer relationship experience to be in the picture with DISH!
- Completing morning safety huddle meeting with other Technicians / Installer and a Field Service Manager
- Securing testing meters, phones and mobility tablets for company van; confirming needed supplies, tools and equipment
- Providing top level customer service by communicating to the customer an estimated arrival time prior to arrival at the site
- Reviewing order (new installation, additional services or troubleshooting) with the customer
- Conducting site survey (determining the best positioning for strongest signal reception), installing satellite TV and receivers and ensuring broadband connectivity
- Verifying that the completed order meets the customer's needs and providing customer education of equipment
- Cleaning up site, conducting final account review with customer and updating customer accounts on mobility tablets
- Communicating progress of last installation with manager, dispatch and warehouse
Education and Experience:
- High school diploma (or GED) required; college or technical/vocational school a plus
- Our Satellite TV Technicians / Installers come from a variety of different backgrounds, including general labor, contracting, homebuilding, construction and the military. Success does not hinge on a precise work history. Although no specific work or technical expertise is required, we have determined that some factors may enable you to jumpstart your success in this entry-level customer contact technician position. Entry level candidates are encouraged to apply.
Skills and Qualifications:
- Good written and verbal communication skills required
- Basic computer skills required; basic electronics and/or audio/video knowledge is helpful
- Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
- Physically able to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 275 lbs
- Valid driver's license and clean driving record
- Successful completion of a background check and drug test is required for employment consideration
Additional Information:
Benefits:
- Medical, Health Savings Account, dental and vision insurance
- Flexible spending options and Employee Assistance Plan
- 401(k) and Employee Stock Purchase Plan
- Tuition reimbursement
- Employee Referral Program
- Training opportunities
- FREE DISH Satellite TV System and Programming
- Opportunity for a level of responsibility that could take years to reach in other companies
DISH is an Equal Opportunity Employer and a Drug Free Workplace.
What do our employees think of working for DISH?
Every day's different with lots of variety.
I work by myself and know what needs to get done, and I get it done.
I used to pay for everything&gas, tools, vehicle. DISH provides it all.
Good strong company that promotes from within with definite room for advancement.
Be in the picture with DISH - APPLY today!
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