Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.
The KA Senior Field Account Manager is the Field-based Service Owner. Responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees with travel outside of the office to meet face to face in developing those relationships. They will address any escalated issues sent to them, the SAE, or other field employee. They will work with the central team and their manager to coordinate resolution; this position will not handle first-level service issues. The KA Senior Field Account Manager will meet with customers quarterly (or more often if requested) to review service related statistics including ideas for improving or enhancing the customer's total service experience. In this position, a major role will be to conduct training/education with customers on UHC eServices and other eTools as appropriate. The KA Senior Field Account Manager will also be responsible for conducting open enrollment meetings or coordinating coverage with other offices or a vendor if they are not available.In addition, the role will be responsible for training customers on UnitedHealthcare core wellness tools and resources, as well as communicating various administrative/service related changes to the customer. Bilingual skills a plus in consideration for position.UnitedHealthcare Employer & Individual is part of the family of companies.UnitedHealth Group one of the leaders across most major segments of the US health care system.When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.Diversity creates a healthier atmosphere: equal opportunity employer UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.In addition, employees in certain positions are subject to random drug testing.
Qualifications:
Ability to successfully manage the service relationship between the customer and the Service Team.Bilingual skills a plus in consideration for positionMust demonstrate positive attitude at all times - even in times of stressful situationsMust be a Team PlayerDevelops and manages a business plan with focus on needs of customer and meeting their expectation.Excellent presentation skills required with ability to speak in front of a large audienceWorks closely with SAE on service component of customer's business plan.Strong organization skills for assistance in coordination of wellness education programsAbility to analyze service trends for customers, and share with customers and brokers as appropriate.Coordinates and performs open enrollment meetings; represents at health fairs; assists with multi-site meetings as needed.Coordinates ordering of collateral materials and giveaways.Flexibility to travel locally and out of town a must to meet customer meetings needsAssists other health plans in covering multi-site open enrollment meetings and health fairs as needed.Meets with customers and brokers on a regular basis or frequency of customer requests.Assists as a backup to other field account managers.UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging.In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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