Thursday, September 19, 2013

Sr Mgr, Account Job

Job Title: Sr Mgr, Account

Job ID: 19113

Location: New York,NY, US

Full/Part Time:

Regular/Temporary: Regular

Line of Business:Epsilon

About the Opportunity

The Senior Account Manager is expected to perform the following:

1. Manage top tier clients to help grow their email marketing business. Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations

2. Fully understand the client’s business including objectives, roles, and concerns

3. Effectively work with multiple departments throughout project development and implementation.

4. Assist Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions

5. Continually look for ways to improve account growth through clear understanding of clients’ objectives and goals.

6. Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.

7. Provide leadership and mentoring to AAE, AE, and AMs

8. Perform client SWOT analysis

9. Contribute to client quarterly business reviews

Skills and Experience:

- At least 7+ years of relevant client experience in email marketing or other related disciplines; or at least 7+ years of relevant agency experience

- Some knowledge of HTML and has worked with an ESP.

- Strong knowledge of marketing principles and strategies - experience with major consumer brands and online/ interactive channels preferred

- Demonstrated experience in managing client relationships

- Strong understanding of email and/or digital marketing processes

- Demonstrates a clear aptitude for managing projects

- Excellent communication skills, both written and oral.

- Knowledge of customer retention process and the ability to analyze processes

- Self directed with a sense of urgency in solving client issues

- Ability to adapt to difficult situations

- Willingness to travel (occasionally)

- Ability to perform in a team, process-oriented environment

Compensation and Benefits

Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

Conditions of Employment

All job offers are contingent upon successful completion of drug screen and background checks.

About Us

Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit call 1.800.309.0505.

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