Tuesday, October 29, 2013

Application Support Analyst

Our client is seeking an Application Support Analyst in Atlanta, Georgia (GA).

Job Description:

The position of Application Support Analyst provides application and database support for RelayHealth products operating in multiple client/server environments such as Windows Server and UNIX/Linux and utilizing primarily Microsoft SQL and Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.


  • Responsible for implementing product code releases

  • Manages and monitors product application for performance and health

  • Responds to product application support issues

  • Analyzes problems with software applications to identify problem area(s) and recommend corrective action

  • Recommends solutions to application questions

  • May utilize specialized domain expertise related to the specific application of the software to resolve problems

Required demonstrable experience in all areas in previous work history:

  • Work with resources on other teams as appropriate to triage and diagnose issues

  • Master corporate best practices and supported methodologies for all job functions

  • Follow defined troubleshooting processes to fully resolve issues

  • Follow implementation procedures to promote new code into appropriate environments

  • Develop scripts or code to automate application operation functions

  • Contribute to the knowledge base by adding and supplementing entries

  • Report on individual performance metrics or success factors as requested

Minimum Requirements:

  • 4-6 years experience in a complex application technical support role

  • Understanding of Windows Server System architecture, including IIS

  • Experience with Database Administration of MSSQL Server

  • Experience with MSSQL Server native monitoring and troubleshooting tools

  • Knowledge of indexes, index management and statistics

  • Ability to quickly learn new, complex technologies

  • Scripting in Powershell of vbScript desired

  • Effective verbal and written communication skills

  • Ability to prioritize and demonstrate time management skills

  • Healthcare industry experience a plus

  • Code development experience a plus

  • Ability to work effectively in high-pressure situations

  • Flexible schedule to allow for on-call rotation

  • Good interpersonal skills

  • Ability to work on a team as well as independently

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