An Application Support Engineer is responsible for assisting with the implementations, updates, and troubleshooting of OptumInsights' CAC (Computer Assisted Coding) applications. This role works with Client Services, Implementation Engineering, Implementation Services, Support, NLP developers and domain experts, to identify problem sources and take corrective actions. An Application Support Engineer reports to the Application Support Manager or Director of Application Support. Primary Responsibilities: Troubleshoot a wide range of issues for both live and preview customers Assist in customer implementations Identify and initiate resolutions to user problems and concerns associated with application server equipment (hardware and software) Partner with project teams and interact with customers to find solutions for projects and operational issues Provide standardization and consistency across environments Uphold enterprise policy guidelines and recommend new/improved guidelines
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Qualifications:
Requirements:
- Bachelorâs Degree required
- 3+ years of development experience (Java / .NET)
- 3+ years of troubleshooting and/or customer support experience
- 1+ years of SQL experience (basic queries) Assets:
- Bachelorâs degree in Computer Science, Computer Engineering or a Computer-related discipline
- Experience with development in Java and/or .NET
- Strong understanding of Object Oriented Programming
- Experience with writing SQL queries
- Strong written and verbal skills
- Strong troubleshoot skills
- Ability to work in a dynamic environment
- Ability to self prioritize tasks
- Ability to work in both a large team environment and independently.
- Healthcare experience is highly preferred
- Agile HL7 experience is highly preferred
- Intermediate proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access) OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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