Thursday, October 10, 2013

Client Manager

PSG Client Managers own current client relationships for their assigned accounts, and are responsible for driving the performance of our operations team to ensure each of our clients’ recruiting goals are met. Primary among a Client Manager’s responsibilities are building strong relationships with his or her client contacts, daily coordination with the PSG operations team and proactive problem-solving to resolve client issues before they arise.

We have a results focused, employee-oriented culture, and a strong belief in developing our team through on-going training and development. Our company is enjoying tremendous growth, and accordingly this position offers high income potential along with strong career development opportunities. This role has a substantial base salary with additional upside opportunity through performance-based bonuses, as well as a full benefits package (medical, dental, vision, life, etc.).

Specific Responsibilities:

Lead implementation of new clients that are assigned to you

Keep abreast of client needs and changes through consistent, proactive communication

Communicate client needs to the operations team and ensure follow-through

Analyze performance of the team and devise strategies to ensure they are meeting or exceeding client expectations

Anticipate any issues that may impact clients and work with the operations team to minimize their adverse impact on clients

Grow accounts through high performance and value creation propositions

Desired Skills and Experience


Five or more years account management experience

Superior communication and problem-solving skills

Ability to analyze data sets to determine root cause of performance issues

Ability to quickly understand a client's business processes

Ability to build strong long term relationships with clients

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