Wednesday, October 30, 2013

Community Health Nurse

About the Opportunity

There is an excellent opportunity available for a Community Health Nurse at a pharmaceutical company in King of Prussia, Pennsylvania. The Community Health Nurse will cover the Customer Technical Support queue as assigned by the CTS Supervisor or Manager. This is a rotating shift position offering unique and well-rounded experience. New grads are welcome to apply!

Company Description

Pharmaceutical Company

Job Description

The selected professional will cover the Customer Technical Support queue as assigned by the CTS Supervisor or Manager in order to do the following:

  • Capture and characterize customer contact (Product Complaint, Product improvement, Inquiry, non-product complaint, etc.) in accordance with all relevant procedures

  • Ensure that initial assessment of any potential health and safety issues are completed and clearly documented as part of the call capture

  • Ensure appropriate level of follow up and clear documentation in the call record

  • Request, as needed, the return of product in order to facilitate complaint investigation and/or in accordance to the product warrantee policy

  • Provide technical support to customers or their HCP's with regard to use of the products and accessories

  • Act as a resource for Tier 1 or Tier 2 representatives as needed

  • Perform customer follow-up as requested

  • Represent the CTS department at interdepartmental projects as assigned

  • Ad-hoc assignments and projects as required

Required Skills

  • Registered Nurse (RN) or Registered Dietician (RD) license

  • 0-2 years of clinical experience

  • Excellent documentation practices, written and verbal communications skills

  • Proficient in the use of Microsoft Windows and have experience with use of various database applications

  • Flexibility for various shifts $

Desired Skills

  • CDE certification or medical device regulations experience

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