We’re seeking bright, talented, creative people with passion to join our growing team—the kind of people who see opportunity in the face of challenge and who enjoy a fast-paced, team-centered work environment. Since our founding in 2001, we continue to maintain a casual, diverse, friendly and supportive work culture that genuinely appreciates good ideas, values every team member and provides opportunities for advancement.
We offer competitive salary packages and believe in rewarding those who go the extra mile. In addition to all the basic benefits (medical, 401(k) retirement plan, flexible spending accounts, and more), we offer perks way outside the norm that make up our fun and inclusive Zoomer culture (paid birthday holiday, employee referral program, Metro passes, casual dress code, employee appreciation events, and much more).
Located just outside downtown Los Angeles in the heart of Glendale, near the Americana at Brand shopping center, our headquarters are housed in a unique, state-of-the-art office space that offers breathtaking 360º views of the surrounding area. Our two satellite offices are located in Austin, Texas and Mountain View, California. LegalZoom employs over 500 people.
Copyright Document Specialist
Copyright Specialist assists our customers with post-filing issues and responses. Our Copyright Specialists are extremely detail- oriented, have exceptional customer service skills, and are self-motivated.
We are looking for an enthusiastic individual to join our Copyright team.
What you’ll do:
- ·Manage all incoming and outgoing electronic correspondence to/from the U.S. Copyright Office within set timeframes or deadlines.
- ·Forward important Copyright Office correspondence to LegalZoom customers.
- ·Liaise between LegalZoom customers and the Copyright Office via electronic mail for fulfilled post-filing orders.
- ·Prepare and submit post-filing responses to the Copyright Office on behalf of LegalZoom customers.
- ·Contact and effectively communicate with LegalZoom customers via phone/e-mail regarding documents or correspondence received on their behalf.
- ·Contact and effectively communicate with LegalZoom’s BAP Attorneys and/or Legal team regarding receipt of legal documents and the processing methods of these documents.
- ·Assist customers with the status of their orders and all post-filing inquiries via phone/e-mail.
- ·Utilize common customer feedback to identify opportunities for the continued improvement of customer experience to efficiently deliver unrivaled customer care.
- ·Effectively handle difficult situations with a professional and helpful attitude.
Qualifications:
- ·Customer service experience required (minimum 2 years)
- ·Experience with escalated levels of issue resolution.
- ·Extreme attention to detail, team-oriented and results driven.
- ·Previous data entry experience
- ·Proficient in Outlook, MS Word, Excel
- ·Typing (min 50WPM) and 10-Key experience
- ·Knowledge about the Copyright process is preferred, but not mandatory
- ·Positive attitude with excellent communication (written and verbal) and interpersonal skills
- ·Must have flexible schedule, including availability to work overtime during evenings, weekends, and holidays.
- ·College degree preferred but not required
LegalZoom is an Equal Opportunity Employer, dedicated to diversity.
Please apply directly at:
http://legalzoom-openhire.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=657&company_id=16494&jobboardid=2421
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