Tuesday, October 8, 2013

Customer Financial Services Representative (Contract)

The Role

Bloomberg is seeking an enthusiastic Customer Financial Services Representative to join the Accounting Department. The selected candidate will be responsible for maintaining positive relationships with our customers by providing excellent customer service. Superior verbal and written communications skills are necessary in order to be successful in this customer facing position. He/She will be accountable for a sizable collections portfolio and meeting specific targeted goals related to the aging of that portfolio. In addition, the chosen representative will be responsible for processing customer refunds, write offs, escheatable items, and preparing delinquent customers for Collections. Customer Financial Services Representatives are regularly required to collaborate with our internal Sales, Contracts, Installations and Billing Teams in order to resolve outstanding issues. For this reason, candidates must be able to work well in an all hands on deck atmosphere. This role requires a high level of multi-tasking, trouble shooting, and complex problem solving skills while utilizing multiple system interfaces and addressing a high volume of work in a fast-paced environment.


- Bachelor's degree or equivalent work experience - Minimum of 2-3 years Accounts Receivable/Collections experience is required - Proven customer service skills - Excellent verbal and written communication skills - Proven ability at successfully managing a large-scale account portfolio is strongly desired - Call Center & (ACD) experience a plus - Detail oriented - Excellent problem solving abilities - Flexibility with adapting to a constantly changing environment - Ability to multi-task and work in a fast paced environment - Excellent prioritizing skills - Ability to work under pressure and meet deadlines - Proficient in Excel - SAP experience a plus

The Company:

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.

Bloomberg is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

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