Saturday, October 26, 2013

Customer Service Manager (Call Center)

News Source

Vaco 5

Customer Service Manager (Call Center)

One of Vaco's fastest growing clients in the financial services / lending arena is seeking a Call Center Customer Service Manager for their Atlanta based call center. The Customer Service Manager leads a team of call center specialists including team building, coaching, developing and managing/measuring the Company's productivity metrics. This position is critically important, client facing and impactful to all team members and will be central to the client's new goal of developing a premier call center environment. If your experience matches (customer service call center experience mandatory) and you meet the requirements below, a Vaco representative will reach out to you for an interview.


  • Training call center specialists and analysts

  • Managing Quality Control programs

  • Employing motivational techniques to continuously improve customer experience

  • Measure and report on productivity and quality metrics in total and by call center team

  • Recruiting and interviewing call center analysts and specialists as needed to support growth and development

  • Collaborate with other departments including Compliance to ensure adherence to all laws, policies and regulations

  • Resolve escalated customer inquires as appropriate

  • Manage and ensure optimal utilization of the Customer Relationship Management system


  • 5+ years of recent Call Center Customer Service experience including 2 years in a supervisory or management role

  • Travel to the company's 3 call centers outside of the Atlanta area is required (up to 15%, including occasional Saturday, Sunday or weekday evenings)

  • Excellent verbal and written communication skills

  • Possess a passion for excellence in Customer Satisfaction

  • Detail orientation required

  • Flexible schedule required including occasionally working weekends and/or evenings.

  • Intermediate or Advanced user of Microsoft Office Suite

  • Associates Degree

  • Prior experience with a plus


Post a Comment

Copyright © . Search job listings to find a job online in USA - Posts · Comments
Theme Template by BTDesigner · Powered by Blogger