Sunday, October 20, 2013

Customer Service Representative

Industry leader looking for Ambitious results oriented Customer service rep for their call center in Alhambra / El Monte area.

Responsible for performing a variety of customer service duties and technical support in a centralized-high volume environment to both internal and external customers. Will complete client banking transactions and cross-sell bank products and services. Job responsibilities are to be performed with supervision.

Major Responsibilities

Provide excellent customer service to both external and internal clients via phone and fax. Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness to help, probing for and identifying customer needs, giving correct information, and displaying empathy, courtesy, and sensitivity.

Provide support in both customer service issues and Online Banking product support in calibration with other business units and branch offices, quoting regulatory scripts when appropriate

Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research requests, and fee reversal requests received by phone and fax.

Produce quality work, displaying accuracy and thoroughness, while completing work assignments in a timely manner and within disclosed time parameters.

Actively identify client needs by cross selling appropriate bank products and services to meet or exceed individual and departmental referral goals.

Job Accountabilities - Additional Information

Typically requires a high school diploma or G.E.D and with good communication and interpersonal skills.

1+ years of customer service call center and online banking support experience preferred.

Requires good decision making skills, demonstrating flexibility, originality and resourcefulness for creative and innovative solutions in problem solving.

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