Job ID: 18753
Location: San Diego, CA, US
Full/Part Time:
Regular/Temporary: Regular
Line of Business:Epsilon
About the Opportunity
The primary role of Product Support is to address and resolve client issues and requests that are coming in from the sales, account, and product management teams. Product Support Specialists work as an interface between these business units and the software development teams to resolve issues and to process requests.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Provide assistance to client inquiries on Aspen Automotive products
* Triage product support requests – assign to the proper department
* Launch and support email campaigns
* Manage inquiries from the time they are received until the inquiry has been resolved
* Utilize CRM Solution Database and department resources for product knowledge.
* Document client transactions in CRM database
* Assist in special projects-report generation, testing, research etc. as needed.
* Provide periodic status updates to management
* Generate database reports using prebuilt SQL queries
The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.
Qualifications
* Prior client support experience is required, 1 -2 years;
* Working knowledge of Microsoft Office, including Word, Excel and Outlook required;
* Problem solving and analysis skills required;
* Must have extreme attention to detail;
* Excellent verbal & written communication skills;
* Excellent time management skills, with the ability to work with deadlines;
* Previous campaign management skills is preferred;
* Knowledge of SQL queries is preferred;
* Documentation skills required
About Us
Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/or call 1.800.309.0505.
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