Sunday, October 6, 2013

Employee Services Lead, Americas

The Employee Services Lead will direct and coordinate all Employee Services activities across vendors for the Americas. This individual will be accountable for ensuring day-to-day delivery functions operate in support of a seamless employee experience.

Essential Responsibilities:

Service Delivery

  • Ensure the effective deployment and utilization of BPO partners.

  • Identify opportunities to leverage outsourcing relationships, while managing demand and ensuring that service delivery requirements are met.

  • Develop organizational capability with respect to performance improvement, including introduction of new processes through analysis and re-engineering, documentation and training

  • Foster and maintain partnerships that respond to customer needs and promote the development of Global Employee Services

  • Ensure service quality and compliance

  • Manage change control for service delivery and continuous improvement initiatives

HR Information and Systems

  • Develop actionable, leading indicator metrics that drive forecasting capabilities and strategic insights.

  • Effectively deploy HR technology solutions for the Americas in alignment with enterprise-wide HR strategy.

  • Optimize and leverage HR technologies

  • Provide data and reporting support, including integration across vendors and multiple technology channels

Continuous Improvement

  • Drive key initiatives to improve cost, quality, delivery and simplification through effective business process management

  • Manage change control for service delivery and process re-engineering

  • Ensure effective demand management for HR services and project support for the Americas by engaging with stakeholders and service providers

  • Form strong working relationships within and outside of HR to enable effective influencing around the HR agenda and to provide an ‘operational’ view on key business decisions


  • Bachelor’s degree and/or 5-7 years equivalent professional qualification.

  • 5-7 years broad HR operations experience and specific HR Shared Services experience.

  • 5-7 years of HR systems experience and ability to communicate effectively with technical experts and to translate technical information into understandable business communications.

  • Experience of HR process design and continuous improvement, ideally with exposure to BPM techniques.

  • 5 years of experience in multi-channel vendor management

  • Strong business and financial acumen, ideally with knowledge and experience of Financial Services, Rating Services and the relevant regulatory environments.

  • A relationship builder, with the ability to influence key stakeholders and possessing excellent communication skills.

  • 3 years of project management and consulting skills underpinned by strong intellect and analytical capabilities. Demonstrated track record of success with key projects.

  • Strong internal consultancy skills, credibility at senior management level, built on knowledge base, trust and experience.

  • Possess a sound knowledge of Americas employment law.

  • Strong communication skills, both written and oral communication, and the ability to connect and communicate with people at all levels and across different geographies.

  • Demonstrate ability to handle highly confidential information appropriately, with the ability to exercise discretion as appropriate and to remain sensitive to individual situations that occur at all times.

    McGraw Hill Financial includes Standard & Poor’s Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, J.D. Power, Platts, McGraw Hill Construction and Aviation Week. Together, we’re the foremost providers of essential intelligence for the capital and commodities markets.

    Learn more at

McGraw Hill Financial is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- and your request will be forwarded to the appropriate individual.

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