Atos is an international information technology services company with annual revenues of EUR 8.6 billion and 74,000 employees in 42 countries. Serving a global client base, we deliver hi-tech transactional services, consulting and technology services, systems integration and managed services. With deep technology expertise and industry knowledge, we work with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transport; Financial Services; Telecom, Media & Technology; Energy & Utilities.
Atos is focused on business technology that powers progress and helps organizations to create the firm of the future. We are the Worldwide Information Technology Partner for the Olympic Games and are quoted on the Paris Eurolist Market. Atos IT Solutions and Services operates under the brands Atos, Atos Consulting and Technology Services, Atos Worldline and Atos Worldgrid.
For more information, please see the Atos corporate web site: www.atos.net .
The Client Engineer provides image design, configuration, deployment and support for enterprise wide Windows/Microsoft desktop products. You will demonstrate an ability to interface and consult with all levels of customer and internal Management and Staff, as a Strategic Business Partner to build upon our history of generating outstanding business results. Specific responsibilities will include:
o Participates in the design and development of standard desktop hardware configuration and operating system image development.
o Participates in recommending customer based upgrades and/or improvements to their standard desktop hardware, client configuration and operating system images.
o Support the day-to-day operations of a client configuration group.
o Acts as a liaison to define a customer standard hardware configuration and operating system image.
o Participates in the documentation of specifications for standard desktop hardware and operating system images.
o Participates in Change Release meeting as required to support the release of hardware configurations and operating system images.
o Supports SW deployment and associated tool set.
o Performs the creation, testing, deployment and quality control of images.
o Defines standard hardware configurations for use with an end user computing environment.
o Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues.
o Identifies and resolves readily identifiable, clearly-defined problems within the client configuration and operating system images.
o Maintains the documentation for the standard desktop hardware configuration, client configuration settings and operation system images.
o Facilitate the development of a high performance service delivery team that excels in delivery of superior customer service - exceeding customer expectations.
EDUCATION AND CERTIFICATIONS:
o Degree in Computer Science or Engineering or equivalent experience
o Microsoft Certifications
REQUIRED SKILLS AND COMPETENCIES:
o 3+ years in an equivalent large enterprise level IT function providing desktop imaging services with a demonstrated grasp of the knowledge and principles related to enterprise desktop image deployment and support.
o Good understanding SMS, SCCM and Microsoft Deployment Toolkit skills in a Global Environment
o Good Knowledge of VBScript / Visual Basic
o Good knowledge of SQL language a plus
o Deployment of Windows operating system in a Global Environment
o Desktop Virtualization experience (VMWare, HyperV or XEN) a plus
o In depth knowledge of PC hardware systems and architectures
o Excellent Client / Customer Facing skills - building trusted relationships - delivering high value service
o Self-driven and resourceful to achieve goals independently as well as work well in groups.
o Flexibility to adjust to changing requirements, schedules and priorities.
o Excellent communication, writing, meeting facilitation.
o The ability to socialize ideas, make recommendations and gather team consensus to move forward.
DESIRED SKILLS AND COMPETENCIES:
o BS/MS in Computer Science will be a plus and candidate must become "CLETS" certified.
o Advanced degree may be substituted for years experience, where applicable