At Tickets.com, we are a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.
We are headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.
We are searching for a full time, temporary, Field Technician Supervisor. The Field Technician Supervisor oversees the day-to-day operations of the field technicians including proactively identifying training issues and ensuring proper escalation of issues among the field technicians. The Field Technician Supervisor ensures that all Tickets.com equipment in an assigned geographical area or client site is well-maintained and quickly repaired when it breaks down.
If you think you are a good fit for the Field Technician Supervisor position and the team, we would love to hear from you!
Essential Job Functions:
? Oversee Call Tracking and correct escalation.
? Ensure effective, efficient utilization of technician?s time. This includes: preventive maintenance, travel, repair calls, installations, etc.
? Deal directly with clients concerns or issues.
? Clearly communicate expectations to field technicians.
? Work with other departments to ensure timely and efficient installation / upgrades / replacement, etc. at venues, box offices and ticket centers. Follow-up if needed to ensure deadlines are met.
? Oversee the status of problems and timeframes for resolution.
? Establish standards of productivity and ensure standards are maintained
? Repair all Tickets.com system-related peripheral equipment.
? Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT?s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.
? Troubleshoot repair problems.
? Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.
? Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.
Position Requirements:
? 3 years supervisory experience.
? Project management leadership abilities.
? 3 years? experience with computerized ticketing experience / box office.
? Previous technical management experience.
? MS Office, Database, Project, Unix skills.
? Ability to multi-task in a fast-paced environment.
? Excellent organizational skills with proven abilities to prioritize duties and lead large groups.
? Knowledge of electronics components.
? Minimum two (2) years Technical experience
? Technical Degree or equivalent. A+ and Network + preferred.
? A valid driver license
? Excellent communication skills, both verbal & written
? Detail oriented, organized, proven ability to follow up on tasks
? Self-starter, able to prioritize and work independently
? Ability to work well with others and provide constructive feedback
? Strong listening skills
? Ability to work effectively under pressure
Tickets.com is an Equal Opportunity Employer.
Requirements:
? 3 years supervisory experience.
? Project management leadership abilities.
? 3 years? experience with computerized ticketing experience / box office.
? Previous technical management experience.
? MS Office, Database, Project, Unix skills.
? Ability to multi-task in a fast-paced environment.
? Excellent organizational skills with proven abilities to prioritize duties and lead large groups.
? Knowledge of electronics components.
? Minimum two (2) years Technical experience
? Technical Degree or equivalent. A+ and Network + preferred.
? A valid driver license
? Excellent communication skills, both verbal & written
? Detail oriented, organized, proven ability to follow up on tasks
? Self-starter, able to prioritize and work independently
? Ability to work well with others and provide constructive feedback
? Strong listening skills
? Ability to work effectively under pressure
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