As a Field Manager in the Digital Life organization, you will oversee the installation and repair functions of Digital Life Security and Home Automation equipment. You will be the single point of contact for all inventory management and third party trades vendor coordination for the stated area. Also, you will be the lead manager for licensing and permitting for all Digital Life installs and repairs. You will be the subject matter expert for Digital Life system takeovers of existing alarm systems. This manager will help conduct surveys of AT&T Executives and VIPs when required. The manager will coordinate all inventory reconciliations and audits and is responsible for ordering and stocking materials needed for Digital Life installs and repairs.
This candidate will also be responsible for managing key metrics associated with providing outstanding customer service and interacting with other work groups to ensure timely resolution of service issues. Responsibilities include: serving as on call Field Manager, maintaining a fleet of vehicles, vendor management, quality assurance and quality control oversight, and various managerial administrative duties. This candidate must possess strong performance management skills in order to deliver a consistent message of performance expectations. Performance will be evaluated using various means, including inventory metrics, takeover installation duration, and reduction of licensing and permitting issues. This candidate will work with partner vendors to ensure appropriate resources are available and that required M&Ps and best practices are being implemented to achieve performance and quality objectives. Work days, at time, can be in excess of normal hours and requires weekends (particularly Saturdays), night and/or holiday duty. Work location may change within city.
This position may be responsible for contributing to AT&Ts compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to work related to hazardous waste, hazardous materials, batteries, and other construction projects.
Required Skills:
- Minimum 3 years experience with inventory management
- Previous experience supervising a crew of technicians
- Ability to quickly identify existing alarm systems and panel wiring
- Must have satisfactory driving record and a valid drivers license
- Strong experience in Installation / Repair practices.
- Previous experience effectively communicating with Executive Leadership
- Working knowledge of Field Network Operations processes including: Safety, Inventory, Fleet Operations, Metrics Reporting.
- Strong supervisory or leadership experience including performance management
- Strong verbal and written communication skills
- Ability to work non-traditional and/or extended hours/shifts
- Able to provide On Call services and be part of a rotating duty roster
- Excellent organizational and multi-tasking abilities
- Proven customer service skills when dealing with customers face to face
- Proficient using Microsoft WORD, Excel, and PowerPoint
Desired Skills:
- Minimum 3 years experience with installation of alarm systems as a field supervisor
- Current state burglar and fire alarm license
- Proficient in state and local security alarm codes and requirements
- Experience researching and identifying permit and license requirements
- Ability to quickly identify existing alarm systems and panel wiring
- Previous experience installing home automation equipment
- Previous hands on vendor management experience
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