Wednesday, October 30, 2013

Infrastructure Service Support Analyst

Be the 'First' point of contact (POC) to support a designated business group with responsibility for one or more of the following: root cause analysis; change management; incident management (coaching, documentation, QA, training / cert. and oversight of incident ops, governance, tools, process, crisis management) as well as problem management, service improvement; internal / external customer file transmission design; discovery / gathering / documenting of business needs and requirements and especially business communication.

The person in the Role should include as its primary duty either:

  • The exercise of discretion and independent judgment with respect to matters of significance

  • Design work (Design means a tailored design in order to meet a specific client request) or Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis)

  • This position should typically be used for an advanced or lead level resource

Candidates should have following (but not limited to) experience:

  • AIX Versions 5.x, 6.x and 7.x System Administration

  • VIOS 1.x and 2.x installation and administration

  • Managed VSCSI and NPIV storage on VIO Servers

  • IBM power series Frame Management

  • Perl / Korn Shell scripting knowledge is an added advantage

  • Candidates must have worked as Subject Matter Experts or should be strong in VIO administration

  • Provide Production Support - 24X7

  • Be familiar with HACMP / PowerHA

  • EMC, Hitachi, PowerPath, and MPIO knowledge is necessary

  • HMC management and troubleshooting

  • Must have knowledge and experience working with Firmware, Operating Systems, and Technology Level Upgrades

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