Monday, October 28, 2013

Installation Coordinator


Position Summary Description:

The Installation Coordinator will manage relationships with installation companies, customers and internal personnel, ensuring that customer installations are promptly completed and responded to in accordance with our SLA’s to our customers. Position is responsible for resolving all inventory and invoicing issues between customers, Networkfleet and installation companies, receiving orders from SOS or customers and working with customers, internal departments and installation companies to coordinate anb track all aspects of a multi-step installation process, and escalating customer issues in an appropriate and timely manner in order to rapidly resolve issues. Will compile clear, concise, and accurate installation reports.


Installation Coordinator must have a flexible availability. This is a rotating Monday- Saturday and Sunday flex schedule. The schedule is subject to change based on the needs of the business. All shifts are required to rotate for a Saturday and Sunday work shift. Saturday and Sunday are an on call work schedule, may change based upon the needs of the business

Key Areas of Responsibilities:

  • Receives orders from Sales Operations Specialist (SOS) or customers and works with customer, internal departments and installation companies to coordinate and track all aspects of a multi-step installation process.

  • Acts as "Project Manager" for each Networkfleet installation. Tracks progress through order services, completion of pre-install checklists and installation steps. Is central point of contact for customer, installation companies, and internal departments during installation process. Coordinates and tracks scheduling of resources and communication with various parties during installation to meet customer SLA’s. Registers vehicles.

  • Manages lists of orders (50-250 at a time), produces reports to track order status and performance vs service levels (time to complete each step of installation), using CLICK software, MS-Excel, MS-Access and various applications.

  • Escalate customer issues in an appropriate and timely manner in order to rapidly resolve issues and maintain SLA’s and Customer Experience.

  • Provide input to product design so installation process and cycle time is manageable and customer experience with installation process is maximized.

  • Receives phone calls and emails directly from installation companies and customers on installation scheduling and issues. Troubleshoot to resolve issue and updates CLICK software.



  • Bachelor’s Degree, 4 years of college or equivalent preferred.

  • Project Management, Dispatch, Scheduling, Routing and Customer Service experience required.

  • Must be a self-starter, organized, detail oriented, and work with minimal supervision. Must exhibit knowledge and skill in MS Office and the Internet.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

News Source


Post a Comment

Copyright © . Search job listings to find a job online in USA - Posts · Comments
Theme Template by BTDesigner · Powered by Blogger