Tuesday, October 1, 2013

Macy's Greenspoint, Houston, TX: Sales Manager



As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.

Key Accountabilities:


  • Drive and exceed sales goals by executing Macy's initiatives

  • Lead the push toward selling through coaching and recognition

  • Review and utilize reports; implement action plans focusing on deficient areas

  • Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process

  • Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates

  • Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up

  • Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results

  • Strengthen attendance and weekend hours compliance among staff

  • Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts

  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented


  • Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement

  • Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results

  • Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers

  • Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric

  • Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed

  • Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment


  • Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions

  • Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires

  • Coach Associates on product knowledge by holding in-store product training with Vendor Representatives

  • Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas

  • Engage in Macy's recognition program; reward Associates with recognition cards

  • Meet with Associates in department weekly; identify top sellers and talk about opportunities

  • Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction

  • Utilize review process as a tool for Associate talent development, promotion and advancement

  • Monitor and address performance issues on a timely basis

  • Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

  • Lead team to support giving back to the local community helping create stronger, healthier places to live and work

Skills Summary:

  • A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment

  • Ability to empower and develop a team

  • Ability to collaborate and function as a member of a team

  • Ability to execute plans and strategies

  • Strong leadership, interpersonal and communication skills

  • Highly organized and able to adapt quickly to changing priorities

  • Ability to anticipate and solve problems, act decisively and persist in the face of obstacles

  • Commitment to exemplifying the highest integrity and professional business standards

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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