Monday, October 28, 2013

MTSII



Responsibilities

Bachelor degree in Computer Science/Information Systems preferred

2+ years of information systems experience; or an equivalent combination of education and work experience

Demonstrated technical and analytical skills, including the ability to understand and communicate highly complex technical information

Good knowledge of networking (e.g., LAN/WAN) and/or computer (e.g., micro, mainframe) operations

PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)

Strong knowledge of information systems concepts

Working knowledge of applicable methodologies, tools, standards and procedures

Good interpersonal skills

Critical thinking, decision-making and leadership aptitudes

Good organizational and problem solving abilities


Qualifications


The MTS II will support the computing and telephony needs of employees of which include retail, business office and Net operations. The MTS II is responsible for quick resolution to trouble-tickets to address problems as well as Customer Service Requests (CSRs) related to technology requests. Project work is also expected due to the growing demand of technology in our business. Travel to local area locations will be required as well as being on call periodically during non-traditional hours.


This position is responsible for performing technical administration and analysis duties in support of various network and hardware/software operations management activities. The incumbent demonstrates the ability to work independently, and typically requires moderate supervision on new tasks only.

Works as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior Technical Support/Services staff and management.

Completes assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.

Demonstrates technical and design skills. Has knowledge of standards and procedures.

Resolves complex assigned Trouble Tickets within the established timeframes while providing quality customer service.

Analyzes problems, develops and implements solutions, and make decisions that impact technical assignments.

Proactively monitors and controls all production systems and networks to maximize systems availability.

Prepares project plans, sizing, configuration, and scheduling activities with project management.

May coach and train other analysts. Leads other Technical Support/Services team members in selected project activities.


Qualifications


Bachelor degree in Computer Science/Information Systems preferred

2+ years of information systems experience; or an equivalent combination of education and work experience

Demonstrated technical and analytical skills, including the ability to understand and communicate highly complex technical information

Good knowledge of networking (e.g., LAN/WAN) and/or computer (e.g., micro, mainframe) operations

PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)

Strong knowledge of information systems concepts

Working knowledge of applicable methodologies, tools, standards and procedures

Good interpersonal skills

Critical thinking, decision-making and leadership aptitudes

Good organizational and problem solving abilities


Bachelors degree in IT or related discipline desired, Associates degree required.


At least one technical certification - Comptia A+ certification, Comptia Net+ certification, CCENT, or MCITP preferred


Equal Employment Opportunity


Reasonable accommodations where necessary, will be made for qualified candidates who have limitations due to permanent disabling conditions. Verizon Wireless is an equal opportunity employer.


Equal Employment Opportunity


We are an equal opportunity employer m/f/d/v.






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