Monday, October 21, 2013

Product Support Specialist Job

Product Support Specialist

ID 6415 Location US-MI-Grand Rapids

Firm Services Risk Consulting - Regulatory Compliance Type Regular Full-Time

More information about this opportunity:

Company Overview:

Crowe Horwath LLP ( is one of the largest public accounting and consulting firms in the United States. Under its core purpose of Building Value with Values, Crowe uses its deep industry expertise to provide audit services to public and private entities, while also helping clients reach their goals with tax, advisory, risk and performance services. With offices coast to coast and 2,600 personnel, Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Horwath International, one of the largest global accounting networks in the world, consisting of more than 150 independent accounting and advisory services firms in more than 100 countries around the world.

Position Summary:

Crowe is looking for an experienced technology support specialist to assist in product support and configuration services of its web solutions in the Financial Services industry. We have multiple world class solutions deployed at multiple financial institutions and require product specialists to support the same. The ideal person would be an excellent communicator with ability to talk to clients, provide quick answers to queries and escalate issues to product managers and the development team. The person will be part of the product development team to manage/troubleshoot client software support incidents and inquiries, and support the rollout and upgrades of applications to clients.


Bachelor's Degree or equivalent experience in software technology

Experience triaging software and configurations issues

Excellent communication skills

Strong ownership of client issues from inception to resolution

Ability to multi-task across various activities

At least 1-3 years experience in product support, technology development or installation services

Desired skill sets include

Experience with Microsoft SQL 2005/2008

Experience with ASP.NET

Experience with software deployments

Knowledge in banking financial systems

Locations: Grand Rapids, MI

Travel Requirements: No overnight travel anticipated

Job Segments: Software Development, Technology




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