Wednesday, October 16, 2013

Rails Support Engineer - Customer Service, Customer Support, Rub

San Francisco, CA; South San Francisco, CA

Full-Time $45,000 - $70,000

Posted 10/16/2013

Job Details

If you are a Support Engineer with Rails knowledge, please read on!

Headquartered in the Australia, we are a thriving company looking to build out our team in the U.S.! We are taking a new approach to improving mobile applications and how they are received by customers! We are looking for a Support Engineer with some rails knowledge who can come in and hit the ground running.

For an exceptional candidate, we are willing to offer a more than competitive base salary, full benefits, and a 401k.

What you need for this position:

- Extensive customer service skills and a track record of exceeding customer expectations

- Experience with tier 1 or tier 2 support

- Ruby on Rails knowledge

- Experience with infrastructure and networking

- Experience working with virtualised environments

- Experience with multiple operating systems

- Excellent verbal and written communication skills

What you'll be doing:

- Providing multi-channel support including chat, portal ticketing, phone and third party forums.

- Collaborating with the Australian Support Team to share support queue and responses.

- Troubleshooting networking, load balancing, firewall and online storage, and configuration and deployment toolsets.

- Crafting Rails related content and customer support documentation

What's in it for you:

- Attending community Rails events

-Salary of 45-70k!

-401k and benefits!

-Join a creative team that is passionate about what they do!

If you are a Support Engineer with Rails knowledge, please apply today!

Must be authorized to work in the United States on a full-time basis for any employer.

Job ID: VT1-RSupport

Clicking the green apply button is the best way to apply, but you may also email me your resume in Word:

**Please do NOT change the email subject line in any way. You must keep the JobID: CC MonsterAp: VT1-RSupport -- in the email subject line for your application to be considered.**

Thank you,

Vincent Testa | Executive Recruiter | CyberCoders

CyberCoders, Inc is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

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