Sunday, October 27, 2013

Retail Associate Manager

Our professional Retail Associate Manager oversee and ensure the smooth operation of their stores from inventory and cash management to coaching and managing Retail Sales Associates.. In this role, your natural leadership ability and commitment to world-class customer service will really pay off!


The Retail Associate Store Manager position is considered a professional training opportunity for the challenging Retail Store Manager role. You'll act as the "manager on duty" to assist customers with service and product questions that can't be addressed by your team of Retail Sales Associates, as well as trouble-shoot store systems questions for your team. Here, your management experience, sales and organizational skills, and motivational tactics are in the spotlight because they have a direct impact on your team's results. You'll also identify and reinforce best practice use of displays and devices, with an eye toward the most positive and productive customer experience.


Excellent decision-making and leadership abilities as well as stellar communication skills are keys to success as an Retail Associate Manager. The people who thrive in this position are knowledgeable and persuasive sales professionals who inspire their teams to the same heights. In this multi-dimensional role, you'll guide and motivate your team, attend to visual merchandising, and handle a whole range of customers with grace. You'll also model grace under pressure in fast-paced environments, serving many different types of customers and resolving inter-teams conflicts smoothly. The potential to move up our organization is a must for this position.

The Retail Associate Manager is responsible for building effective teams, setting performance direction, holding others accountable, delegating, motivating, and coaching and developing others. Also accountable for driving results and leading through change


Retail Associate Manager help oversee the following day-to-day functions of their retail locations:

  • Offer consultative sales and service on the sales floor during retail hours (including nights and weekends).

  • Partner with the Retail Store Manager to help recruit, develop, motivate and manage a high-performing team.

  • Help sales team meet and exceed individual and team sales goals.

  • Build pride and recognize and celebrate success in your teammates

  • Keep abreast of the rapidly evolving T-Mobile technology.

  • Help create an environment for discovery in your store that sparks new ideas for using mobile communications.

  • Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.

  • Cultivate long-term customer relationships.

  • BA/BS degree or equivalent education through work experience (HS Diploma or GED required)

  • Demonstrated customer service and sales experience with T-Mobile or another quality retailer

  • Team-based work ethic with leadership potential

  • Stellar problem-solving skills

  • Availability for flexible scheduling

  • Ability to prioritize and multi-task with ease

  • Intuition to assess a customer's shopping type quickly and accurately

  • Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services

  • Basic computer skills

Competitive compensation and benefits package offered

America's Un-carrier, T-Mobile US, Inc. (NYSE: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Click here to learn more about working in our Retail stores by watching this video featuring our employees.

Req Number: 13015709

Apply Now

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