Description
Tenet, through its subsidiaries, owns and operates acute care hospitals and numerous related health care services. Our mission is to be recognized for our commitment to our people and partners who provide quality, innovative care to the patients we serve in our communities. It's a spirit you can experience first-hand and it's a philosophy that can enhance your own approach to health care and your career goals.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communication s, and value-based care solutions, we empower healthcare decision makers-hospitals, health systems, physicians, self-insured employers, and payers-to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Conifer Health Solutions is currently hiring for a Self-Pay Collector in Anaheim, CA.
JOB SUMMARY
Responsible for collection of bad debt hospital accounts while maintaining superior customer service and professionalism. Documents all collection activity; maintains and organizes unit and responds to all communication and/or verbal inquiries from all relevant parties.
- Ensures the quality, integrity, and proper work effort of assigned inventory.
- Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.
- Maintains acceptable levels of productivity of all assigned accounts.
- Meets high quality standards.
- Utilizes processes and applicable client systems effectively.
- Records and maintains complete and accurate documentation of all activity performed on appropriate medium.
- Informs supervisor/manager regarding operational issues, including client and patient needs and concerns.
- Responds to and follows up on all inquiries/requests
- On an auto dialer for full 8 hour shift making and receiving continuous calls in a call center environment.
- Responsible for maximum productivity in the recovery of delinquent accounts receivable.
- Documents all collection activity, maintains and organizes unit and responds to all communication and/or verbal inquiries from all relevant parties.
Qualifications
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Effective verbal and interpersonal skills
- CRT and computer skills
- Basic knowledge of health insurance, understanding EOBs is preferred but not required.
- Basic knowledge of collection process and techniques
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
- High School Diploma or equivalent
- One or more years of credit/collections
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