Responsibilities:
Customer facing support; working tickets for customer outages and problems; working with the customers to develop, design, update, and implement new and current solutions; a strong will to provide perfection with customer service at a high level to obtain 100% Complete Satisfaction; a positive, hardworking, can-do attitude to compliment a fast-paced, growing environment; promptness, thoroughness, and attention to detail. Other duties may be required.
- Deploy and provide day to day support of complex Linux and Windows environments
- Ensure customer uptime and performance through monitoring, proactive support, maintenance, and utilization of best practices
- Review and analyze data including trending and core metrics to build sound change recommendations to meet customer needs
- Establish lasting professional relationships with each customer through frequent communication and consistent demonstration of proficiency in Linux, Windows, and other related technologies
Company Overview
Spanning 13 data centers in the United States, Asia and Europe and a global footprint of network points of presence, SoftLayer operates a global cloud infrastructure platform built for Internet scale. With 100,000 servers under management, SoftLayer's modular architecture provides unparalleled performance and control, with a full-featured API and sophisticated automation controlling a flexible platform that seamlessly spans physical and virtual devices for secure, low-latency communications. SoftLayer is the largest privately held Infrastructure-as-a-Service (IaaS) provider in the world with a portfolio of 25,000 leading-edge customers from Web startups to global enterprises.
In order for IBM to offer a wide range of opportunities to applicants, and to afford IBM flexibility in staffing across its corporate structure, your application and information may be shared across our enterprise, including with and among our subsidiaries and affiliates worldwide. One of these affiliates is SoftLayer Technologies, an IBM Company. By submitting your application and information you acknowledge and agree that your information will be used and made available to our subsidiaries and affiliates, and that you may be interviewed by, or ultimately offered employment by, any of IBM's subsidiaries and affiliates.
Required
- High School Diploma/GED
- At least 3 years experience in hands-on technical experience with Linux and Windows
- Basic knowledge in networking and security fundamentals
- Basic knowledge in backup and storage architecture
- Basic knowledge in application level knowledge on multiple platforms
- Basic knowledge in Apache
- At least 6 months experience in Ability to compile linux applications: PHP, Apache, Kernel, FTP, MySQL
- At least 6 months experience in Bash and Powershell
- Basic knowledge in Exim, Sendmail, Qmail, Pure-ftpd, Proftpd, and SSH
- English: Fluent
Preferred
- Bachelor's Degree in Information Technology
- At least 6 months experience in Experience configuring and troubleshooting web applications such as the LAMP stack (Linux, Apache, MySQL, and PHP) - J2EE applications (Tomcat, Jboss, Resin)
- Certified in RHCE, LPIC-2, MCITP, MCSE, or equivalent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
0 comments:
Post a Comment