Tuesday, October 15, 2013

Sports Health Club - District Manager

The District Manager (DM) ensures that all assigned clubs within a district provide the industry’s best member experience, exhibit a team driven environment, and achieve financial success. The DM’s major emphasis is to recruit, hire, train and develop a diverse, high performance team of Club Managers (CMs) that delivers on company goals and reflects its values.

· Responsible for communicating and upholding company standards and leading by example for delivering the club's Service Promise; manage a clean, friendly and well maintained clubs. Ensure that managers create and maintain a service culture at all clubs within the district.

· Sets operational goals and priorities for all CMs and is responsible for attainment of district targets (e.g. revenue, profit, turnover and retention).

· Responsible for the performance management of the district as required to maintain company standards and financial results.

· Responsible for the hiring and development of the district team with particular emphasis on club leadership positions.

· Recommends staffing changes, additions, special pricing, promotions and facility remodels to the RVP and divisional staff.

· Provides guidance on the district operating budget and approves discretionary expenditures (within set guidelines) for all clubs within the district.

Span of Control / Organizational Relationship / People Management:

Reports to the Regional Vice President (RVP)

Approximate job scope: 10 clubs

This position directly manages multiple Club Managers inside the district.

Essential Duties & Responsibilities:

The DM is responsible for performing the following activities for the district:

Planning [20% of time]

Participate and provide field input into the development of the district P&L and operating plan. To achieve this objective, the DM will:

· Work with the Club Managers to ensure that they proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (See management section.)

· Establish priorities and goals, including revenue targets for membership, fitness & labor for CMs

· Identify, plan and execute club improvements within the district

· Provide input to the RVP regarding the regional P&L

· Review allocated club budgets with CMs in order to receive feedback and recommended changes and suggestions

Managing [60% of time]

Set team and individual goals, monitor progress and provide guidance to ensure that district operational objectives are achieved. To achieve this objective, the DM will:

· Partner with CMs, human resources & recruiters to prospect new management for clubs

· Recruit, interview & hire CMs, review & provide advice on tier-two club management hires

· Provide consistent accountability for direct reports through training, coaching conducting planning sessions and performance reviews. Recognize good performance and discipline when necessary

· Develop direct reports by communicating priorities and equipping the team to achieve results through significant face-time and coaching on member service and team satisfaction

· Create Individual Development Plans (IDP) with direct reports on an annual basis

· Provide guidance to CMs on localized tactics to deliver on agreed upon performance goals and on implementation of corporate and divisional programs

· Monitor and observe club facilities to ensure execution of the service promise and adherence to company programs and offer recommendations to CMs

· Monitor each club’s performance

· Recommend staffing additions and promotions, marketing spend, special pricing, club remodels, and repairs and maintenance (R&M)

· Coordinate local promotions with Club Managers.

· Coordinate new or relocation club activities including staffing, training and promotions

· Resolve the most difficult escalated member concerns that are outside of the authority of CM to solve

· Provide resources and direction to ensure that company policies, including loss prevention procedures, employment and human resources policies are enforced

Inspiring and Leading Change [40% of time]

Communicate, lead by example, and motivate the district to understand, develop passion and implement a club culture that reflects the corporate image, values, and strategy. To achieve this objective, the DM will:

· Be visible within the district clubs and set the example for providing member and team member satisfaction

· Inspire and encourage CMs to follow through on member and team member initiatives

· Ensure that the club's values of enhanced member experience and team member satisfaction are embedded in the management and personnel of each club


Knowledge, Skills & Abilities:

· Fitness industry knowledge preferred

Educational Level:

· High School Diploma or GED required

· Bachelor’s Degree preferred


· 3-4 years of progressive management experience supervising 3-10 employees

· 4-6 years of broad retail/hospitality/service industry experience

· Comparable multi-unit management experience preferred

· Experience and familiarity with managing to a P&L preferred

· Operations management experience preferred

· Consultative sales experience preferred

Physical Qualifications:

· Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.

· Travel: Must be able to travel by car and airplane up to 80% of the time

· Ability to communicate telephonically with internal and external members

· Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment:

· Work is typically performed in a club environment

· While performing the club-visit duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud

· Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required

News Source


Post a Comment

Copyright © . Search job listings to find a job online in USA - Posts · Comments
Theme Template by BTDesigner · Powered by Blogger