Wednesday, October 2, 2013

Sports Health Club - Loss Prevention Investigator/Auditor

1. Investigation/Auditing (95%)

· Interacts professionally and effectively through verbal and written communication with all professional contacts, with emphasis on supporting company interests

· Educates both new hire employees and club management staff on new and existing operating and Loss Prevention policies & procedures

· Implements company-wide and divisional initiatives, as developed with business partners and directed by the Director of Loss Prevention and Regional Loss Prevention Managers

· Ensures all external/internal investigations and resolutions comply with applicable laws, 24 Hour Fitness policy and industry leading practices to reduce 24 Hours exposure to civil litigation

· Analyzes and prepares quantitative exception report data and pro-actively determines appropriate course of action and implements solutions as directed by the RLPM

· Performs and monitors club assessments, determines loss implications and addresses performance exceptions to established LP policies and procedures with appropriate business partners

2. Miscellaneous Duties (5%)

· Performs miscellaneous duties as assigned

ORGANIZATION RELATIONSHIPS: Regularly interacts with all 24 Hour Fitness club personnel and has exposure to regional and divisional field operations management and leadership teams, as well as corporate departments as needed.


1) Knowledge, skills & abilities:

Working knowledge of computer applications including Microsoft Excel, Word and Power PointExperience with manipulation, evaluation and analysis of data exception reportsFamiliarity with progressive Loss Prevention and Shrink reduction strategiesProven ability to partner with District/Store Management on Loss Prevention Working knowledge of criminal and civil laws as they relate to loss prevention activityExcellent written and verbal communication skills and ability to make presentations.Motivated with the ability to work independentlyKnowledge of unit and asset protection, investigative techniques, report writing and state laws regarding apprehension and arrest, search and seizure, and rules of evidenceStrong analytical and problem solving skills· Demonstrated strong organization and time management skills and multi-tasking abilities

· Detail-oriented and flexible

2) Minimum certifications/educational level:

· A High-school diploma or equivalent successful work experience

· A bachelor's degree is preferred

· Wicklander & Zulaski or John Reid interviewing and integration certification is preferred

3) Minimum experience:

· 3-5 years as a LP investigator/LP manager in a retail or multi-unit environment

4) Physical Requirements:

· Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)

· Ability to work on a computer up to 7 hours a day

· Regularly required to sit for long periods of time, and occasionally stand and walk

· Regularly required to use hands to operate computer and other office equipment

· Close vision required for computer usage

· Occasionally required to stoop, kneel, climb and lift up to 25 pounds

· Work is performed in a standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work

· Infrequent travel to corporate locations in Northern and Southern California may be required (10%)

· Regular car travel to assigned club locations

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. This position may change or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

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