Technical Consultant

Job description

Req#	144587BR
Position Title	Technical Consultant
Position Summary	Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. May be asked to sell accessories and promote device protection options to customers to increase profitability and support overall store revenue goals. .. Absent a reasonable accommodation or military obligation, employees must be available to work a retail schedule that includes evenings, weekends, and holidays.
Basic Qualifications	High School diploma or equivalent Six months experience with product service support or troubleshooting electronics Six months face-to-face customer service experience
	As a sales employee, you are Sprint. You are the face of the company, on the front lines serving millions of customers. Sprint business and retail sales employees are wireless and mobility experts who match our product and service solutions to our customers& needs. Sprint is a background screening, drug screening, and E-Verify participating employer. We are an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Job Category	Retail
Work City	San Diego
Work State	CA
Country	US

About our company

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.

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