Friday, November 1, 2013

Customer Assistant

And just as successful. At AT&T, you'll work closely with the cutting edge every day. We're the world's leading communications and entertainment company, and we have some of the best technology in the industry. You can also count on training, benefits, and the opportunity to grow. Connect with AT&T today.

Our Customer Assistants are the first point of contact in helping customers with DSL self-installation and service in our high-paced call centers.

What you'll do as an AT&T Customer Assistant:

  • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter set-up

  • Assist customers with email, browser, and modem troubleshooting

  • Interact with other departments to resolve customer issues or provide additional services

Click here to learn more about this job from AT&T employees!

In addition to STRONG communication skills, our Customer Assistants must have:

  • Data entry and problem solving skills

  • Basic computer skills

  • Satisfactory results from a background/employment history investigation and drug screening

  • The ability to work days, evenings or night tours; overtime, weekends, holidays

    and split shifts as required

  • Qualify on pre-employment screening:

    • Customer Assistant Test (CA)

    • Internet Services Mini Course II (IS-MCII)

    • Customer Service Assessment (CSA) - Core/Service (All locations except Louisville, KY)

    • Targeted Selection Interview (TSI) (Louisville, KY location only)

Test study guides can be found at .

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