The Company
Go beyond. At Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 14,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.
The Business
Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our comprehensive, state of the art defined benefit and health welfare outsourcing services and HR service technologies help clients save money and improve service delivery while freeing Human Resources to make strategic contributions to the business. We have been in the business of benefit administration and HR technology for more than 25 years, and support hundreds of clients and nearly six million participants.
The Role
As a Business Analyst you will serve a key role for our health and welfare administration outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. You will have the opportunity to develop your technical, analytical, problem solving, leadership, communication and consulting skills. Note that this role will involve some travel to client sites and other Towers Watson offices.
The Requirements
• 3-5 years experience as a Business Analyst
• Understanding of the fundamentals of health and welfare and broader benefit plan design
• Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll
• Prior experience as a business analyst in a consulting environment preferred
• Experience with relational databases including SQL, Oracle or Access preferred
• Experience with test plan creation, testing procedures and test plan execution preferred
• Strong analytical, integrative and problem solving skills
• Excellent written and verbal communication skills
• Solid interpersonal skills and client service orientation
• Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions
• Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities
• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement
• Desire to learn, accept new challenges, and have fun
• Bachelor’s degree or equivalent in business, management information systems, human resources management, benefits administration or related field
• Ability to travel and work extended hours as needed
Towers Watson is an Affirmative Action/Equal Opportunity Employer, M/F/D/V
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