Wednesday, November 6, 2013

Information Specialist - Bilingual

Minimum Requirements:

High school diploma or equivalent and at least 3 years of job-related experience.

This position will require a Public Trust Clearance

Excellent telephone communication skills

Strong analytical problem-solving skills

Ability to work under moderate stress in a fast-paced environment

Ability to use a variety of standard and specialized systems and software in answering calls, retrieving information and documenting call content and resolution

Strong customer service skills

Ability to speak, read and write English and Spanish

Clear Speaking voice

Job Description:

URS Federal Services has an opportunity for an Information Specialsit - Bilingual Spanish to join our team in Dallas, Texas!

The Information Specialist represents the FDIC with the general public and the banking industry.


•Contributes to the credibility and effectiveness of the FDIC

•Acts as a first line contact for call resolution

•Independently responds to a wide variety of general and intermediate questions about the FDIC, its mission, function, organization and programs.

•Retrieves and analyzes information from a variety of electronic and hard copy sources to provide complete and accurate answers to callers.

•May be required to adapt the material to specific situations or select from several methods defined in the material

•Identifies complex or confidential calls and transfers them to the correct FDIC Subject Matter Expert

•Identifies calls for other financial regulatory agencies and provides contact information for those agencies.

•Consistently meets or exceeds minimum call center performance standards.

URS Corporation is a leading provider of engineering, construction and technical services for public agencies and private sector companies around the world. The Company offers a full range of program management; planning, design and engineering; systems engineering and technical assistance; construction and construction management; operations and maintenance; information technology; and decommissioning and closure services. URS provides services for power, infrastructure, industrial, oil and gas, and federal projects and programs. Headquartered in San Francisco, URS Corporation has more than 57,000 employees in a network of offices in nearly 50 countries (


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