Sunday, November 3, 2013

Major Account Manager.LDS Sales.US

POSITION PROFILE

The Major Account Manager is responsible for the marketing and sales of LDS products and services to new and existing clients within a defined sales territory/list of accounts. The Major Account Manager is responsible for a minimum annual quota dependent upon territory assignment.

JOB DUTIES AND RESPONSIBILITIES

* Responsible for maximizing revenue growth in assigned account list including meeting or exceeding quota levels based on LDS standards/guidelines and plan expectations

* Serving as a first point of contact for all customer requirements

* Ensuring a low price variance to standard and the meeting of applicable profitability targets as assigned by LDS management

* Regular activities include prospecting via phone, e-mail or other medium; face-to-face sales calls utilizing the IKON sales process; follow-up letters/e-mails; interaction with clients and potential clients at LDS-sponsored, client-sponsored or industry-sponsored events and preparing for and delivering presentations to current and prospective client groups.

* Achieving and maintaining a comprehensive understanding of the full line of LDS products and services and those offered by other IKON business units

* Entering client data into a CRM system and leveraging the system to generate additional contacts and sales

* Conducting research of the legal industry and law firms/clients within defined account list

* Assessing jobs at client sites and providing accurate price quotations

* Project management of all client jobs

* When required, job pick-ups and deliveries to clients within defined list of accounts

* Working collaborative with LDS Operations, LDS sales support, the LDS National Accounts team and other IKON entities to ensure total client satisfaction

* Responsible for the generation and delivery of accurate invoices

* Responsible for the accurate completion of paperwork including client job tickets, referrals to/from other cities/LDS locations, activity logs and other paperwork as required by management

* Participation in and completion of all applicable training -- including ongoing skill and knowledge development beyond initial sales training

* Performs other duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)

* Requires four-year college degree or equivalent experience.

* Requires previous outside business-to-business sales experience. High activity (5 to 10 sales calls per day) in office based sales environment. Experience with services vs. products preferred.

* Requires a base knowledge of the Electronic Discovery Reference Model (EDRM) and can consult clients on fundamental methods of data collection, reduction and search methodologies.

* Must successfully complete all required IKON training

We are an Equal Opportunity Employer, M/F/D/V


QUALIFICATIONS (Education, Experience and Certifications)

* Requires four-year college degree or equivalent experience.

* Requires previous outside business-to-business sales experience. High activity (5 to 10 sales calls per day) in office based sales environment. Experience with services vs. products preferred.

* Requires a base knowledge of the Electronic Discovery Reference Model (EDRM) and can consult clients on fundamental methods of data collection, reduction and search methodologies.






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