The Sales Associate is the number one position responsible for delivering T-Mobile's aspiration of being America's Most Highly Regarded Service Company. The Sales Associate exemplifies Delivering Customer Delight with an attitude of service to the customer while generating sales.
- Customer - Through the use of Delivering Customer Delight build relationships with customers and understand their needs. Deliver a strong genuine customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Make wireless terms, products and services seem simple and understandable. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure you set them up for success through the customer on-boarding process. Build customers confidence by making their experience comfortable, simple and by solving the whole problem. Provide Store Management with feedback and solutions to improve customer service and sales results. Ability to handle multiple priorities and customers. Know and use the store systems to support the Customer Experience, including the Point of Sale and Customer Account Management; give support to co-workers when needed.
- Employee - Support team members in serving customers and doing store operations tasks such as cleaning, merchandising, etc. Share customer experiences with the rest of your team including management. Cross-train and coach among store staff. Refer candidates that would be a good fit with T-Mobile. Celebrate individual achievements and team successes. Stay current on T-Mobile's web based resource and instructor led trainings.
- Owner - Maintain a neat, clean, organized store environment at all times. Adhere to T-Mobile's Code of Conduct, Dress Code and T-Mobile Values. Understand the purpose of the Employee Handbook and Sales Associate Compensation Plan. Assist in setting-up, refreshing and clearing the store's visual displays and interactive devices. Know and use the store systems to support the Customer Experience, including Point of Sale and Customer Account Management; know where and how to get support when needed. Take personal responsibility for staying current on all store communications and asking follow-up questions as needed. Increase personal proficiency at store operations tasks; share tips and experience with other Sales Associates to build their proficiency. Deliver financial results based on key performance indicators.
- Basic computer skills
- Excellent communication including written and verbal skills
- Utilize T-Mobile Values to right fir the customer and deliver results
- Prior customer service and sales experience
- Must be fluent in English and Spanish
As America's Un-carrier, T-Mobile US, Inc. (NYSE: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.
T-Mobile is an equal opportunity employer (EOE).
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Req Number: 13013513