Position Description:This position is specific to the specialty of Medicare. The candidate must have worked Medicare for the past year for consideration.This function is responsible for insurance premium collections. Positions in this function contact customers to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues. Responsible for developing, implementing, maintaining and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases.Primary Responsibilities:Contact customers to determine reason for payment delinquencyNegotiate and advise on collection of overdue bills and take appropriate action to recover overdue paymentsHandle unresolved inquiries/issuesResponsible for developing, implementing, maintaining and managing organization policies on collection practicesMay work with outside legal counsel and/or outside agencies in more complex collection casesModerate work experience within own function.Some work is completed without established procedures.Basic tasks are completed without review by others.Supervision/guidance is required for higher level tasks.
High school Diploma/GED is
required 2+ years of Medicare experience; i.e. MUST have worked with Medicare within the last 2 years1+ year of hospital collections
experience; i.e. someone who has worked within a hospital collections environmentAdvanced proficiency with
MS Excel; i.e. creating pivot tables, macros development, v-lookups,
OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S., one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.