Task Supervisor

Serco Inc. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco Inc. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

Our business unit provides support in three major areas: business process services, where we perform the actual function that the process is related to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce.

As a result of the passage of President Obama’s Health Care Reform legislation, Serco Inc. has opportunities for Task Supervisors in Wentzville, Missouri.

These positions are responsible for the coordination and supervision of a specific task or function for a non-technical contract or project with an emphasis on logistics, processing, verification, complex resolution, telephone support, records management, human resources or other administrative focus. Ensures all activities are carried out in accordance with project commitments or specific objectives. Position typically supervises between 10 and 30 employees. Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting client schedules.

Specific responsibilities include, but are not limited to:

•Coordinates with other contract and subcontract personnel to ensure work moves smoothly from one functional area to another.

•Works with Task Manager and/or client to prepare work schedules and man-hour estimates.

•Ensures proper training of subordinates.

•Maintains record of changes in instructions and ensures all team members are informed of changes.

•Assigns and reviews subordinates’ performance.

•Prepares employee performance evaluations.

•Ensures completion of administrative reporting, e.g., timecards, daily statistics, logs, and task narratives.

•Responds to client requests and questions.

•Assists with writing manuals and other documentation.

•Responsible for status and task management reports for area of responsibility.

•Sets up and manages project facilities as dictated by workload requirements.

Bachelor's Degree in related field or equivalent and 2-4 years of related work experience.

This position supports a Government Contract and U.S. Citizenship is required.

Criminal Background Checks and pre-employment drug screens maybe required. We provide a safe and drug-free environment for our clients and employees. .

Serco recognizes that it takes a diverse workforce with unique talents and perspectives to solve the challenging problems of our clients. We invite you to become a part of our dynamic team.

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