Wednesday, September 11, 2013

Retail Customer Service Representative - Bilingual


Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN, Acceptance markets its services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates over 380 retail locations in 12 states.

As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers. As a Bilingual Customer Service Representative, you will serve as a direct point of contact that handles all customer interaction received by telephone, face to face, email, fax or mail in the retail locations. Fluency in both English and Spanish is required.

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


  • Provides quotations, pricing, required information, and directions to prospects

  • Prepares quotations for customers’ change requests to the policy

  • Requests any missing or required information from customers and follows up for that information

  • Receives and responds to all customer inquiries and complaints to ensure proper and satisfactory closing are obtained

  • Conducts daily customer follow-up calls

  • Provides coverage for the retail office when the agent is performing outside marketing

  • Receives customer payments

  • Scans and sends required documents daily

  • Answers the telephone in a prompt and courteous manner

  • Performs outside marketing activities to generate sales

  • Reports any and all out-of-line conditions affecting customer satisfaction

  • Assists in the daily cleaning/maintenance of the location

  • Contributes to the team effort by accomplishing related results as needed

  • Performs other duties as assigned by management


  • An insurance license is required in order to work in this position. Acceptance Insurance pays 100% of the cost to obtain your license upon joining the company.

  • Must have excellent communications skills.

  • Fluency in both English and Spanish.

  • Must be professional and have excellent customer service and interpersonal skills.

  • Self-motivated and dependable.

  • Strong computer skills.

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