Retail Development Manager - INC, Herald Square

Description

Overview:

Develop, train and lead store staffs to drive sales. Represent MMG as the private brand expert. Align and support District partners by providing consumer, store, and stock/assortment feedback tailored to growing the business and reflecting the My Macys perspective.

Essential Functions:

Merchandise Execution and Visual Presentation Coach and train execution of best in class merchandise presentation standards and product flows and adjacencies.

• Ensure compliance to Brand Guide and Visual alerts.


• Communicate disconnects regarding presentation standards and priorities.


• Work with District Merchant and/or in-store partners to identify and secure the BEST real estate appropriate for the brand.


• Plan and execute seasonal flow of goods. Partner with DM, MTM, GSM, Visual staff and selling specialists to review new deliveries and establish a sense of PRIORITY for all private brands.


• Partner with store staff and management to ensure standard is maintained between visits.


• Monitor stock rooms to ensure they are organized with minimal receipts in the back room.


• Ensure efficient floor replenishment strategy. Develop a game plan with the MTM, specialist, etc.


• Partner with store staff to ensure markdowns are executed as scheduled, signed and easy to shop.


• Partner with visual to ensure all graphics are current and mannequins reflect the lifestyle of the brand.


• Communicate recommendations for shop enhancements to Central Management.

Training and Selling Capabilities

• Partner with District Merchants and GSMs to ensure distribution and understanding of MMG training materials, most importantly the BRAND GUIDES.


• Train the trainers. Focus on training those who manage a team of associates.


• Plan and execute seasonal training seminars for all stores on rotation.


• Reinforce the Stores own Sales and performance metrics expected of each associate.


• Train MTMs and Visual teams on brand appropriate visual and merchandising presentation standards.


• Provide on-the-floor training to the sales associates on the features and benefits of MMG brands.


• Set the standard for customer service by demonstrating professionalism and product knowledge to exceed the customers expectations.


• Recruit, interview, train and participate in the development for all private brand-selling specialists/work leads.

Relationships and Communication

• District Merchants and Planners
  
  
  
  • Collaborate with district partners to align efforts and goals.
  
  
  • Provide consistent updates on sales driving strategies, product/brand initiatives and requests, specialists and staffing updates, store issues and opportunities, etc.
  
  
  
  


• Regional Manager
  
  
  
  • Provide Store specific feedback of all issues, opportunities and successes. (Store Visit Recaps)
  
  
  • Solicit support when necessary.
  
  
  
  


• Retail Development Central Team
  
  
  
  • Provide consistent brand and store feedback.
  
  
  • Share merchandise execution and visual issues, opportunities and successes.
  
  
  • Provide feedback on the competition, in-store adversity, assortment issues/opportunities and customer remarks.
  
  
  
  

Business Analysis

• Evaluate door and brand performance using same reports as District partners.


• Use performance results to help with prioritization of store visits and product/brand focus.


• Quantify call-outs, concerns and recommendations.

Qualifications:

Education/Experience:

• 3+ years of retail management experience.


• Relevant FOB experience required. (1+ years)


• Strong understanding of store operations and structure.


• High-level visual and presentation standards with ability to understand store flow and productivity.


• Computer proficient in Microsoft Windows, Excel, Word and Lotus notes.

Language Skills:

• Strong oral and written communication skills.

Other skills:

• Self-motivated, disciplined and possess ability to work independently as well as part of a team.


• Analytically savvy strategic thinker.


• Results oriented.


• Established leader.

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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