Sunday, September 22, 2013

Retail Development Manager - INC, Herald Square



Develop, train and lead store staffs to drive sales. Represent MMG as the private brand expert. Align and support District partners by providing consumer, store, and stock/assortment feedback tailored to growing the business and reflecting the My Macys perspective.

Essential Functions:

Merchandise Execution and Visual Presentation Coach and train execution of best in class merchandise presentation standards and product flows and adjacencies.

  • Ensure compliance to Brand Guide and Visual alerts.

  • Communicate disconnects regarding presentation standards and priorities.

  • Work with District Merchant and/or in-store partners to identify and secure the BEST real estate appropriate for the brand.

  • Plan and execute seasonal flow of goods. Partner with DM, MTM, GSM, Visual staff and selling specialists to review new deliveries and establish a sense of PRIORITY for all private brands.

  • Partner with store staff and management to ensure standard is maintained between visits.

  • Monitor stock rooms to ensure they are organized with minimal receipts in the back room.

  • Ensure efficient floor replenishment strategy. Develop a game plan with the MTM, specialist, etc.

  • Partner with store staff to ensure markdowns are executed as scheduled, signed and easy to shop.

  • Partner with visual to ensure all graphics are current and mannequins reflect the lifestyle of the brand.

  • Communicate recommendations for shop enhancements to Central Management.

Training and Selling Capabilities

  • Partner with District Merchants and GSMs to ensure distribution and understanding of MMG training materials, most importantly the BRAND GUIDES.

  • Train the trainers. Focus on training those who manage a team of associates.

  • Plan and execute seasonal training seminars for all stores on rotation.

  • Reinforce the Stores own Sales and performance metrics expected of each associate.

  • Train MTMs and Visual teams on brand appropriate visual and merchandising presentation standards.

  • Provide on-the-floor training to the sales associates on the features and benefits of MMG brands.

  • Set the standard for customer service by demonstrating professionalism and product knowledge to exceed the customers expectations.

  • Recruit, interview, train and participate in the development for all private brand-selling specialists/work leads.

Relationships and Communication

  • District Merchants and Planners

    • Collaborate with district partners to align efforts and goals.

    • Provide consistent updates on sales driving strategies, product/brand initiatives and requests, specialists and staffing updates, store issues and opportunities, etc.

  • Regional Manager

    • Provide Store specific feedback of all issues, opportunities and successes. (Store Visit Recaps)

    • Solicit support when necessary.

  • Retail Development Central Team

    • Provide consistent brand and store feedback.

    • Share merchandise execution and visual issues, opportunities and successes.

    • Provide feedback on the competition, in-store adversity, assortment issues/opportunities and customer remarks.

Business Analysis

  • Evaluate door and brand performance using same reports as District partners.

  • Use performance results to help with prioritization of store visits and product/brand focus.

  • Quantify call-outs, concerns and recommendations.



  • 3+ years of retail management experience.

  • Relevant FOB experience required. (1+ years)

  • Strong understanding of store operations and structure.

  • High-level visual and presentation standards with ability to understand store flow and productivity.

  • Computer proficient in Microsoft Windows, Excel, Word and Lotus notes.

Language Skills:

  • Strong oral and written communication skills.

Other skills:

  • Self-motivated, disciplined and possess ability to work independently as well as part of a team.

  • Analytically savvy strategic thinker.

  • Results oriented.

  • Established leader.

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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