Monday, September 30, 2013

Senior Product Support Analyst - Atlanta, GA


Position Description:The

Senior Application Support Analyst provides high level remote

application support and assistance to customers and OptumInsight

personnel in the installation/utilization of the software, hardware and

business applications, and/or in diagnosing problems within the products

in a timely and accurate manner to assure customer satisfaction. The

Senior Application Support Specialist reports to the Application Support

Manager.Positions in this function are responsible for direct

customer service of non-insurance related products (i.e. Ingenix

products). May provide technical expertise, problem triage, instructions

or general non-sales customer support.

Primary Responsibilities:

Analyzes and investigates.Provides explanations and interpretations within area of expertise.


Requirements:Bachelor's degree is required2+ years of previous experience working with RDP (Remote Desktop Protocol); i.e. this person will need understated how to remotely log into other computers1+ year of experience leading projects in a professional and/or educational environmentIntermediate to advanced level of proficiency with MS Word and Excel (Word â creating and editing Word documents; Excel â data manipulation, sorting and filtering, etc.)1+ year of previous experience in a healthcare industry environment; i.e. someone who has worked within a healthcare setting1+ year of experience working with a SaaS (Software as a Service) product; i.e. online product for online product, internet based software, etc.1+ year of SQL Experience; i.e. this person will be working with SQL in conjunction with the CRM system on the back endKnowledge of ICD-9; i.e. this person will be coding various products within this role1+ year of experience training customers/employees remotely; i.e. someone who is able to train employees off site2+ years of previous experience in a technical support role; i.e. this person will be assisting with the technical product, someone with actual technical acumen, etc.Assets:Proficient in Pearl, Visual Basic, and Java, C++Intermediate level of proficiency with MS Outlook is preferredOptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S., one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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